TERMS AND CONDITIONS
At Mitchell Gold + Bob Williams, we're proud of our commitment to make the world a more comfortable place: for everyone. This mantra is entrenched in our products, our people, our presentation and our promise to provide an elevated level of customer satisfaction.
The terms and conditions below apply to all online purchases, please review them. By making a purchase through this website, you agree to these terms outlined below.
DEFECTIVE & DAMAGED MERCHANDISE
In the unlikely event of receiving defective or damaged merchandise, please contact us immediately upon receipt using the above telephone number or email address. Failure to provide immediate notification may jeopardize your ability to be compensated for the damage.
RETURNS & CANCELLATIONS
Custom upholstery orders cannot be returned. You may cancel an order of a stocked upholstery item prior to shipment. After the merchandise ships, however, the order cannot be cancelled.
Non-upholstery merchandise can be returned; however, a restocking fee of 15% will apply. The return shipping will also be the responsibility of the purchaser.
Please note that smaller items in our accessory line may not be subject to a restocking fee. Please check with us prior to placing your order to learn if a restocking fee will apply. Upon receipt of the return and item inspection, refund determination will be based on the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable.
Please contact Mitchell Gold + Bob Williams within two (2) business days of merchandise receipt to arrange a return. After two (2) business days, you will be deemed to have accepted the merchandise and return will not be possible. All returns must be received in original condition and any manufacturing defect will be handled pursuant to the Mitchell Gold + Bob Williams Limited Warranty.
Please note that items ordered from our "Final Sale" section cannot be returned.
Merchandise will ship via Fed–Ex, UPS, or a freight carrier, at the discretion of Mitchell Gold + Bob Williams. Mitchell Gold + Bob Williams currently ships only within the contiguous United States (apologies to our friends in Alaska, Hawaii and beyond). Please be aware that freight delivery is typically two to four weeks from date of shipment. UPS and Fed-–Ex orders are shipped via ground delivery service.
CHARGES & REFUNDS
Customers authorize, understand and agree that all charges, balances, taxes and fees as outlined in the Order Summary can be charged on credit card provided at time of sale. Customers will be responsible for all applicable taxes regardless of the amount quoted on this web site at the time the order is placed. All refunds will be issued using the original form of payment. Mitchell Gold + Bob Williams will honor price adjustments for up to 21 days after date of sale.
Mitchell Gold + Bob Williams will honor the standard limited warranty as posted on the website and provided with each sale of merchandise.
NOT SO SMALL PRINT
We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making any purchase from us.
Availability, prices and delivery are subject to change. We make every effort to provide accurate product information, however errors may occur. Therefore, product availability, descriptions, specifications and pricing are subject to change, and we reserve the right to restrict orders of any items.